Returns & RMA
Returns are a second order in reverse. Authorize, inspect, disposition, refund, and restock on rules you set — with the customer kept informed the whole way.
Recover Value on Every Return
Part of the Fulfillment Platform. For physical reverse pickup and storage across a delivery network, see Return & Storage.
Return Authorization
Self-service RMA requests with eligibility rules by SKU, reason, and days since delivery — approved automatically where policy allows.
Receiving & Inspection
Scan returns against their RMA, record condition and photos, and route to the right disposition queue.
Disposition Rules
Restock, refurbish, liquidate, return to vendor, or scrap — decided by rule and value, not by whoever opened the box.
Refunds & Credits
Refunds, store credit, and exchanges triggered on receipt or on inspection, with partial and restocking-fee handling.
Restocking to Inventory
Sellable returns put back into available stock the moment they pass inspection, with full audit history.
Customer Communication
Return labels, receipt confirmations, and status updates sent automatically at every step of the RMA.
Exchanges & Replacements
Advance replacement and even-exchange flows that create the outbound order without a second checkout.
Returns Analytics
Return rate by SKU, reason, channel, and cohort — so the product and merchandising teams can act on the cause.
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